Return & Refund Policy
Bravo Trading LLC accepts returns on eligible U.S. orders within 14 days of delivery.
To qualify for a return, the item must be unused and returned in the same condition in which it was received, together with its original packaging, accessories, documentation, and other included components when applicable.
New Items
Eligible new items may be returned within 14 days of delivery provided they remain unused and in resalable condition.
Pre-Owned, Open-Box & Surplus Items
These products may show signs of prior handling, storage, packaging wear, or cosmetic imperfections when disclosed in the product listing. Disclosed conditions are not considered defects. Returns are accepted if the item is materially different from the listing, defective, or damaged in transit.
Masks & Hygiene-Sensitive Products
For health and hygiene reasons, masks and similar products must be unopened and unused to qualify for a return. Opened packages are not eligible for return unless the product is defective or we shipped the incorrect item.
Return Shipping
Customers are responsible for return shipping costs for returns due to change of mind, ordering the wrong item, or other reasons not caused by Bravo Trading.
If we shipped an incorrect item, or if the item arrived damaged, defective, or materially different from the listing, Bravo Trading will provide appropriate return instructions and cover return shipping where applicable.
Original Shipping Charges
Original shipping charges are non-refundable unless the return is the result of an error by Bravo Trading.
Restocking Fees
Bravo Trading does not charge a restocking fee on eligible returns unless otherwise stated on the product listing.
Refunds
Returned merchandise will be inspected after receipt. Approved refunds will be issued to the original payment method, generally within 3–5 business days after the return has been inspected and approved. Your bank or payment provider may require additional time to post the refund.
Order Cancellations
Orders may be cancelled before shipment. Once an order has shipped, it will be subject to this Return & Refund Policy.
International Orders
All international sales are final. We do not accept returns or exchanges on orders shipped outside the United States.
If an international order arrives damaged, defective, incorrect, or materially different from the product description, please contact Bravo Trading promptly with your order number and supporting photographs so we can review the issue and determine an appropriate resolution.
Customs duties, import taxes, brokerage fees, and other destination-country charges are the buyer’s responsibility and are non-refundable.
Condition Disclosures
Product-specific condition notes, photographs, specifications, and disclosures shown on the product page form part of the product description. Customers should review all product information carefully before purchasing.
How to Request a Return
To request a return for an eligible U.S. order, contact:
Bravo Trading LLC
Email: bravotrading.us@gmail.com
Phone: +1 (201) 800-4035
Please include your order number and the reason for the return. Do not send merchandise back before receiving return instructions from Bravo Trading.